- Regional coach represents 9.4% of passenger-kilometers traveled in the European Union
- The portion of travel by train reached 7.3%
- The private automobile remains the preferred means of transport with 83.3% of the overall
A public service for passenger transport
In major city centers, the organizational principles are now fairly well established. Despite the complexity, transport projects require restructured mobility to respond to the needs of human and spatial density. Intermediate sized cities also are demanding answers, tailored to their specific needs and means.
The greatest challenge is probably the suburbs where the solutions of a compact city don't apply.
A valued dialogue
Transdev was a founding member of Trans.Cité, which brings local elected officials together with transport professionals.
From dialogue to action
The meetings provide an unparalleled opportunity for dialogue and proposals for action on key mobility challenges facing public authorities and their operating partners. Meeting the challenges of urbanization, responding to global climate change, developing new financial models for transportation and modernizing the mobility offer are among the subjects.
Servicing regional areas
Throughout the world, increasing trade and urbanization are intensifying demand for inter-urban transport services at regional, national and international levels.
Providing coverage for villages and small towns in sparsely populated regions remains a major societal challenge to which coach lines provide part of the response. They allow control of costs while providing targeted, flexible regional services, without the levels of public investment required for rail or air travel. Coaches also produce less pollution per passenger-mile.
The new urban mobility "ecosystem" encompasses a wide range of light transit service solutions, including transport on demand, taxi, car and bike sharing and park and ride services.
Whatever the environment, the bulk of public transport network needs continue to be provided through regularly scheduled metro, light rail and bus services, ever more essential to meeting the growing demand for mobility while reducing the role of the private car.
Transdev reference
GERMANY: Kundenservice - the model customer care center
A one-stop shop for mobility.
Transdev created its "Kundenservice" customer contact center to serve passengers on InterConnex, the company's first long distance, privately operated train service in Germany. The high professionalism of its team and the excellence of its operational procedures proved so popular that it has been extended to serve all passengers on several train and bus networks operated by the company. Following a redesign of its processes, Kundenservice was able to handle a 17% increase in requests or suggestions in 2010-2011.
Transdev is seeking to build on the ultramodern platform's success through a six-country pilot project aimed at improving the performance and service quality of customer contact centers.